Returns, Exchanges, & Repairs
If you are not satisfied with your purchase, Sea+Stone will gladly accept the return of items as specified by our policies below. The items must be in same condition as when they were purchased- free of any wear or damage.
Damaged goods due to buyer’s negligence will not be accepted for return, but we are happy to work with you to provide an estimate for the repair and restore your item to its original condition ( See repair section).
If you received a faulty item or damaged item due to shipping , Sea+Stone will happily assume return shipping charges if notified within 48 hours of initial delivery.
Online Return Policy:
Website purchases are available for refund or credit within 14 days of item delivery. Please allow 5-6 days for refund to post to your account.
Show + Market Return Policy:
Sales from trunk shows are eligible for credit or exchange within 14 days of original purchase date. Please allow 5-6 days for refund to post to your account.
We accept Visa, Mastercard, American Express, and Discover. When ordering online, cards are charged immediately after the transaction. We accept mailed checks, however the product will not be shipped until the check has been fully processed.
Mail checks to:
Sea and Stone, LLC
P.O. Box 16031
Tallahassee, FL 32317
Items are eligible for free repair with reasonable wear for up to six months after initial purchase. Sea+Stone reserves the right to determine what constitutes “reasonable wear”. Free shipping is included on “reasonable wear” repairs made within six months of original purchase.
Damaged goods due to buyer’s negligence will not be accepted for free repair. In the event that the item’s damage is due to circumstances outside of “reasonable wear” or if the damage occurs over six months after initial purchase, Sea+Stone is happy to assess your item, provide a cost estimate, and restore your item to its original condition. For any repairs due to circumstances outside of “reasonable wear” or over six months after initial purchase, customers will assume responsibility for shipping costs.
We recommend shipping returns via FedEx with package insurance for contents. Sea+Stone will not assume responsibility for lost return packages and will not refund you if the package is lost or damaged.