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FAQ

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  • ORDERING
  • E-GIFT CARDS
  • SHIPPING
  • DELIVERY
  • RETURNS
  • WARRANTY
  • What Is Vermeil?
  • Why Do You Use 14k Gold in your fine jewelry?
  • we are happy to make adjustments.we can do our best to recreate it...
  • Is Your Full Collection Available on the Site?
  • Can you Replace a Lost Earring?
  • How Do I Know My Ring Size?
  • What is My Birthstone?
  • Will You Gift Wrap My Order/Leave a Personal Message?
  • Where Is Your Jewelry Made?
  • Can You Rush My Order?
  • How do you grade diamond quality and what are the 4 C's

What Is Vermeil?

Vermeil (pronounced ver-MAY) is gold plated over sterling silver. To be considered vermeil by the FTC, the gold must be at least 10 karat and must be at least 2.5 micrometers thick. We use a combination of 14k and 24k vermeil in our jewelry. We like using this material, because unlike gold-fill or other gold-plated jewelry, vermeil maintains its intrinsic value over time since it has a precious metal beneath the plating.

 

Why Do You Use 14k Gold in your fine jewelry?

 

We prefer to work in 14k gold because of the color and durability that it provides. 14k gold is 58.5% pure gold. Gold in its pure form is corrosive and soft. When you alloy it with other metals, it becomes more durable. The quality of our pieces is very important to us, and we want your jewelry to be strong enough for everyday wear.

18k gold is 75% pure, but it is slightly softer than 14k and slightly more expensive. The color is also a bit more saturated. We understand that not everyone has the same gold preference! Any of our made-to-order pieces can be created in 18k gold, and we are happy to accommodate the request! Please email us to inquire about a special order!

 

we are happy to make adjustments.we can do our best to recreate it...

 

In most cases, yes! Many items on our site are made-to-order, and I am happy to make adjustments to the size, leather color, or metal color.

If you see a one-of-a-kind or beaded semiprecious piece that you like, I can do my best to recreate it with the desired adjustments. Please keep in mind that many of the pieces are created with natural found objects, and are therefore subject to variations in stone color, shape, pattern, and clarity.

 

Custom orders are handcrafted to your specifications, and are therefore final sale.

 

Is Your Full Collection Available on the Site?

We strive to represent as much of our jewelry as possible on our website. We do, however, also create many small batch and one-of-a-kind pieces that may not be listed on the Sea+Stone™  website. To catch the newest designs that don’t make it to the website, follow us on Facebook & Instagram @seaandstonejewelry. We are always happy to create an order for a piece that you discover on our social media. When we receive an order through a social media platform, we process it by emailing an invoice that is payable online via credit card.

 

Can you Replace a Lost Earring?

Due to the fact that we create small-batch, handcrafted jewelry, we only make/sell our earrings in pairs, and unfortunately cannot sell them individually. If you lose one earring from a pair, we will treat the creation of a matching earring like a custom order. Please send us an image of your earring, and we will assess if another can be made. If we can create another, we will require a 50% deposit up-front and will give you a time estimate on how long it will take to source materials and create a new one. When completed, we will charge the remaining cost, applicable sales tax & shipping.

How Do I Know My Ring Size?

 

The best way to determine your ring size is to go to a local jeweler to have your finger sized. Most jewelers will size your finger for free. Please keep in mind that often, the fingers on your less dominant hand are smaller than the fingers on your dominant hand. Fingers also shrink when cold or wet.

 

What is My Birthstone?

 

January – Garnet

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February – Amethyst

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March – Aquamarine, Bloodstone

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April – Diamond

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May – Emerald

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June – Pearl, Alexandrite, Moonstone

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July – Ruby

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August – Peridot

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September – Sapphire

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October – Opal, Tourmaline

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November – Topaz, Citrine

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December – Aquamarine, Zircon, Turquoise

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Will You Gift Wrap My Order/Leave a Personal Message?

 

Absolutely! When you purchase an item on our online shop, please leave a message at checkout stating that the item is a gift. We will happily gift wrap it free of charge! If you would like us to include a personal message with your order, simply write your message in the “Notes” section during checkout. We will handwrite it on a Sea+Stone note card and include it with your order.

 

Where Is Your Jewelry Made?

 

Our materials come from all around the world, but Sea+Stone Jewelry is handcrafted in the USA!

Our semi-precious collection is made in our studio located just outside of Charleston, SC. We hand sketch & select stones for our fine jewelry collection in-house. The designs then come to life in New York City, where our jewelry is 3D printed, cast, and fabricated by skilled artisans.

 

Can You Rush My Order?

 

Most items listed on our website are in-stock and can ship on the same day that they are purchased. Made-to-order fine jewelry pieces can take up to 2-3 weeks to fabricate and ship. Custom semiprecious jewelry made with gold-edged or silver-edged organic objects belonging to the customer (shells, antlers, stones, etc) can take 4-6 weeks due to the intricacies of the edging process. If you would like to have an order rushed, please contact us prior to making your purchase. We will do everything in our power to make sure that you have your jewelry by the date you request! Additional fees may apply if expedited shipping is required.

 

How do you grade diamond quality and what are the 4 C'ss?

 

 

 

 

 

  • Do you have gift certificates and how are they redeemable

Yes we offer gift certificates! Click here to check them. Gift certificates are redeemable online via discount code, and can also be applied to custom orders! Gift Certificates cannot be redeemed at our stockist’ locations or at trunk shows/markets.

 

SHIPPING

● All Sea+Stone™ orders totaling over $100 receive complimentary, free shipping.
● All Sea+Stone™ orders totaling under $100 are subject to a $5 flat rate shipping.
● All orders are shipped via FedEx Ground
● A tracking number will be emailed as soon as the order has processed & shipped.
● Please note that ground shipping takes 3-5 business days but does not include the time it requires to make the jewelry or process and package orders.
● If you do not receive an email from us within 24hrs of placing your order, please email us at info@seaandstonejewelry.com.
● We will ship in-stock web orders within 48 hours.
● Made-to-order pieces may take an additional 2-3 weeks and custom orders can vary from 2-6 weeks depending on complexity and availability of materials.


All rates previously mentioned are only applicable to continental US domestic orders, and international rates will vary. Sea+Stone™ is not able to ship to P.O. boxes at this time.

Please refer to this lovely illustration from FedEx for a more specific geographical depiction of your estimated shipping time!

 

 

DELIVERY:


● All orders valued over $100 will have an indirect signature required upon delivery.
● Orders under $100 will not have a signature required.
● Delivery times cannot be guaranteed.
● We cannot deliver to P.O. Boxes
● Requests for deliveries at specific days or times-of-day are not guaranteed. Please contact us after placing your order if you have any specific requests regarding your delivery, and we will try to accommodate the request.
● If the box that your jewelry was shipped in arrives damaged and the quality of the jewelry was compromised, please let us know within 48 hours of delivery so that we can notify FedEx and begin working on your replacement order

 

RETURNS


If you are not satisfied with your purchase, Sea+Stone™ will gladly accept the return of items as specified by our policies below. The items must be in same condition as when they were purchased- free of any wear or damage.


Damaged goods due to buyer’s negligence will not be accepted for return, but we are happy to work with you to provide an estimate for the repair and restore your item to its original condition.

If you received a faulty item or damaged item due to shipping , Sea+Stone™ will happily assume return shipping charges if notified within 48 hours of initial delivery.

Online Return Policy:
Website purchases are available for refund or credit within 14 days of item delivery. Please allow 5-6 days for refund to post to your account.


Show + Market Return Policy:
Sales from trunk shows are eligible for credit or exchange within 14 days of original purchase date. Please allow 5-6 days for refund to post to your account.


WARRANTY


Repair Policies:
Items are eligible for free repair with reasonable wear for up to six months after initial purchase. Sea+Stone™ reserves the right to determine what constitutes “reasonable wear”. Free shipping is included on “reasonable wear” repairs made within six months of original purchase.

Damaged goods due to buyer’s negligence will not be accepted for free repair. In the event that the item’s damage is due to circumstances outside of “reasonable wear” or if the damage occurs over six months after initial purchase, Sea+Stone™ is happy to assess your item, provide a cost estimate, and restore your item to its original condition. For any repairs due to circumstances outside of “reasonable wear” or over six months after initial purchase, customers will assume responsibility for shipping costs.

We recommend shipping returns via FedEx with package insurance for contents. Sea+Stone™ will not assume responsibility for lost return packages and will not refund you if the package is lost or damaged.


Ring Sizing Policy:
Most rings purchased through the Sea+Stone™ website are eligible for one free resizing within a month of original purchase.

For free ring sizing, customer is responsible for shipping the ring to us. Sea+Stone™ will cover all resizing costs and return shipping.

(Please note that some rings, such as our double-banded rings, are very challenging or even impossible to size. On these styles, Sea+Stone™ will ask you to confirm ring size with certainty prior to purchase. Any costs associated with adjustments to these styles after purchase will be the responsibility of the buyer)


Custom Work:
Before getting started on the piece, we like to find out a little more information about you and about your desired piece! Please complete the below form and send it (along with any inspiration images or images of similar styles on our site) to info@seaandstonejewelry.com.

Sea+Stone reserves the right to accept or refuse any custom order request. We value our aesthetic, design principles,, and craftsmanship, and stand behind every piece that we make. If we don’t feel that a request is a good match for our skills or brand image, we will politely decline it.

● Sea+Stone only works in gold, sterling silver, and natural gemstones.
● The gold that we use is recycled, but we cannot reuse gold or materials from your personal heirloom jewelry to create a new piece.
● Once placed, all custom orders are final sale.
● We will require a 50% deposit before we begin work on your piece, and will collect the balance of the order as well as applicable sales tax and shipping costs once the item is completed.

The timeframe for custom orders varies from piece to piece. Generally custom pieces take between 3-6 weeks to complete.

We look forward to starting this journey with you. Please see the Custom Order Inquiry Form: